ASKNJ 7T9 Communication Private Limited ,a company incorporated under the Companies Act, 2013 and having its
registered office at 311, Akash meghduttam, Ram ganga vihar phase 2, Moradabad is the owner of the
brand StoredDekho and web based platform ‘storedekho.in’ and mobile application ‘StoredDekho’ (collectively,
the“Platform”). The ‘Company’ is a licensee of the brand StoredDekho and the Platform, and is responsible for
operating and managing the Platform under the license. You can access the complete Company details here.
This privacy policy (Privacy Policy) describes the policies and procedures applicable to the collection, use,
disclosure and protection ofYour information shared with Us while You use the Platform, and for the purpose of
this Privacy Policy "We", "Us", or "Our" refers to any of the Company or ASKNJ 7T9 Communication or both of
them, wherever context so require and the terms “You”, “Your”, “Yourself” or “User” refer to user of the
Platform. We value the trust You place in Us. That is why,We maintain reasonable security standards for
securing the transactions andYour information.
This Privacy Policy is an electronic record under the Information Technology Act, 2000 and the rules made
thereunder. This Privacy Policy does not require any physical, electronic, or digital signature by Us and has
been published in accordance with the provisions of the Information Technology Act, 2000 and the rules made
thereunder that require publishing the privacy policy and terms of use on thePlatform.
Please read the Privacy Policy carefully prior to using or registering on the Platform or accessing any
material, information or availing any Services through the Platform.
This Privacy Policy specifies the manner in which Your information is collected, received, stored, processed,
disclosed, transferred, dealt with or otherwise handled by Us. This Privacy Policy does not apply to
information that You provide to, or that is collected by, any third-party through the Platform, and any
Third-Party Sites that You access or use in connection with the Services offered on the Platform.
By visiting the Platform or setting up/creating an user account (Account) on the Platform, You accept and
agree to be bound by the terms and conditions of this Privacy Policy and consent to Us collecting, storing,
processing, transferring and sharing information includingYour Personal Information (defined below)in
accordance with this Privacy Policy.
Further, in case You are under the age of 18 years, You (i) accept and acknowledge that You are accessing the
Platform through a parent or a legal guardian who is of a legal age to form a binding contract under the
Indian Contract Act, 1872 and such person has accepted this Privacy Policy on Your behalf to bind You; and
(ii) hereby acknowledge that You are accessing this Platform under the supervision of Your parent or legal
guardian and have their express permission to use the Services.
We may update this Privacy Policy in order to comply with the regulatory or administrative requirements. If We
make any significant changes to this Privacy Policy, We will endeavour to provide You with reasonable notice
of such changes, such as via prominent notice on the Platform or any other communication channels on record.
To the extent permitted under applicable law, Your continued use of the Services after We publish or send a
notice about the changes to this Privacy Policy shall constitute Your consent to the updatedPrivacy Policy.
This Privacy Policy is incorporated into and subject to the terms of use available on the Platform (“Terms”)
and shall be read harmoniously and in conjunction with the Terms. All capitalised terms used herein however
not defined under this Privacy Policy shall have the meaning ascribed to them under the Terms.
1) Collection of Information: We collect various information from You when You access or visit the Platform,
register or set up an Account on the Platform or use the Platform. You may browse certain sections of the
Platform and the Content, without registering an Account on the Platform. However, to avail certain Services
on the Platform, You are required to set up an Account on the Platform.
This Privacy Policy applies to information(s), as mentioned below and collected about You:
a) Personal Information: You may provide certain information to Us voluntarily while registering on the
Platform for availing Services including but not limited to Your complete name, mobile number, email address,
date of birth, gender, age, address details, proof of identity such as Permanent Account Number (PAN),
passport, driving license, the voter's identity card issued by the Election Commission of India, or any other
document recognized by the Government for identification, and any other information voluntarily provided
through the Platform (“Personal Information”). The act of providing Your Personal Information is voluntary in
nature and We hereby agree and acknowledge that We will collect, use, store, transfer, deal with and share
such details in compliance with applicable laws and this Privacy Policy.
b) Sensitive Personal Information: For the purpose of this PrivacyPolicy, Sensitive Personal Information
consists of information relating to the following:
i) passwords;
ii) financial information such as bank account or credit card or debit card or other payment instrument
details;
iii) physical, physiological and mental health condition;
iv) sexual orientation;
v) medical records and history;
vi) biometric information;
vii) any details relating to the above as provided to a body corporate for providing services; and
viii) any details relating to the above, received by a body corporate for processing, stored or processed
under lawful contract or otherwise.
ix) any other information that may be regarded as SensitivePersonal Information” as per the prevailing law for
the time being in force.
Provided that, any information that is freely available or accessible in public domain or furnished under the
Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as Sensitive
Personal Information.
You may be asked for the payment details to process payments for the Services. You may also be asked to
provide certain additional information about Yourself on a case to case basis.
c) Transactional Information: If You choose to avail the Services through the Platform, We will also collect
and store information about Your transactions including transaction status, order history, number of
transactions, details and Your behaviour or preferences on the Platform. All transactional information
gathered by Us shall be stored on servers, log files and any other storage system owned by any of Us or by
third parties.
d) Location based information: When and if You download and/or use the Platform through Your mobile, tablet,
and/or any other computer sources or electronic devices, We may receive information about Your location, Your
IP address, including a unique identifier number for Your device. The informationYou provide may be used to
provide You with location-based Services including but not limited to search results and other personalized
content. If You permit the Platform to access Your location through the permission system used by Your device
operating system, the precise location of Your device when the Platform is running in the foreground or
background may be collected. You can withdraw Your consent at any time by disabling the location ¬tracking
functions on Your device. However, this may affect Your experience of certain functionalities on the Platform.
In addition to the above, Your IP address is identified and used to also help diagnose problems with Our
server, resolve such problems and administer the Platform. Your IP address is also used to help identify You
and to gather broad demographic information.
The primary goal in doing so is to provide You a safe, efficient, smooth, and customized experience on the
Platform. The information collected allows Us to provide the Services and/or features on the Platform that
most likely meet Your needs, and to customize the Platform to make Your experience safer and easier. More
importantly, while doing so, We collect the above - mentioned Personal Information from You that We consider
necessary for achieving this purpose.
We may also collect certain non-personal information, such as Your internet protocol address, web request,
operating system, browser type, other browsing information (connection, speed, connection type etc.), device
type, the device's telephone number, URL, internet service provider, aggregate user data, software and
hardware attributes, the URL of the previous website visited by You, list of third-party applications being
used by You, pages You request, and cookie information, etc. which will not identify with You specifically,
the activities conducted by You(“Non - Personal Information”),while You browse, access or use the Platform. We
receive and store Non-PersonalInformation by the use of data collection devices such as “cookies” on certain
pages of the Platform for various purposes, including authenticating Users, store information (including on
Your device or in Your browser cache) about Your use of our Services, remembering User preferences and
settings, determining the relevancy of content, delivering and measuring the promotional effectiveness, and
promote trust and safety, analyzing site traffic and trends, and generally understanding the online behaviors
and interests of people. Certain additional features may be offered on the Platform that are only available
through use of a “cookie”. We place both permanent and temporary cookies in Your device. We may also use
cookies from third party partners for marketing and analytics purposes.
You are always free to decline such cookies if Your browser permits, although in that case, You may not be
able to use certain features or Services being provided on the Platform.
In general, You can browse the Platform without telling Us who You are or revealing any Personal Information
about Yourself. In such a case, We will only collect and store the Non -Personal Information. Once You give us
Your Personal Information, You are not anonymous to Us. Wherever possible, while providing the information to
Us, We indicate which fields are mandatory and which fields are optional for You. You always have the option
to not provide the Personal Information to Us through the Platform by choosing to not use a particular Service
or feature being provided on the Platform, which requires You to provide such information. We may
automatically track certain information about You based upon Your behaviour on the Platform. We use this
information to do internal research on Your demographics, interests, and behaviour to better understand,
protect and prove service to You. This information is compiled and analyzed by Us on an aggregated basis and
not individually, in a manner that does not specifically identify You.
If You choose to post messages on the Platform’s message boards, chat rooms or other message areas or leave
feedback, We will collect and store such information You provide to Us. We retain this information as
necessary to resolve disputes, provide customer support, respond to queries, and inquiries, and troubleshoot
problems and improve the Services.
If You send us correspondence, such as emails or letters, or if other users or third parties send us
correspondence about Your activities or postings on the Platform, We may collect and retain such information
into a file specific to You for responding to Your request and addressing concerns in relation to Your use of
the Platform.
We shall be entitled to retain YourPersonal Information and other information for such duration as may be
required for the purposes specified hereunder and will be used only in accordance with this Privacy Policy.
2) Use of information: We use the information, for the following:
a) to provide and improve the Services on the Platform that You request;
b) for internal business purposes and services, including without limitation, warehousing services, delivery
services, IT support services, and data analysis services;
c) to resolve disputes, administer our service and diagnose/troubleshoot technical problems.
d) to help promote a safe service on the Platform and protect the security and integrity of the Platform,
the Services and the users;
e) to design and improve the products and Services and customer relationship management processes;
f) to collect money from You in relation to the Services,
g) to inform You about online and offline offers, products, services, and updates;
h) to customize Your experience on the Platform or share marketing material with You;
i) to detect, prevent and protect Us from any errors, fraud and other criminal or prohibited activity on the
Platform;
j) to enforce and inform about Our Terms;
k) to process and fulfil Your request for Services or respond to Your comments, and queries on the
Platform;
l) to contact You through email, SMS, WhatsApp, telephone and any other mode of communication in relation to
the Services;
m) to allow Our service providers, business partners and/or associates to present customized messages to
You;
n) to communicate important notices or changes in the Services, use of the Platform and the Terms/policies
which govern the relationship between You and the Company and/or ASKNJ 7T9 Communication Pvt ltd, as
applicable;
o) to conform to the legal requirements, compliance/reporting to regulatory authorities, as may be required
and to comply with applicable laws;
p) to carry out Our obligations and enforce Our rights arising from any contract entered into between You
and Us; and
q) to carry out research with relevant partners.
r) for any other purpose after obtaining Your consent at the time of collection. (collectively
“Purposes”).
The Company and/or ASKNJ 7T9 Communication Pvt ltd may occasionally ask You to complete optional online
surveys. These surveys may ask You for Your contact information and demographic information (like pin code, or
age). We use this information to tailor Your experience on the Platform, providing You with content that We
think You might be interested in and to display content according to Your preferences. We use Your information
to send You promotional emails, however, We will provide You the ability to opt-out of receiving such emails
from Us. However, You will not be able to opt-out of receiving administrative messages, customer service
responses or other transactional communications. We will not share YourPersonal Information with another user
of the Platform and vice versa without Your express consent.
3) Sharing of Information:
a) Third Party Service Providers: We may disclose Your PersonalInformation to third party vendors, delivery
partners, consultants, partners for carrying out research and other service providers who work for either of
Us or provide Services through the Platform and are bound by contractual obligations to keep such Personal
Information confidential and use it only for the purposes for which We disclose it to them and maintain the
same level of data protection that is adhered to by Us. This disclosure may be required, for instance, to
provide You access to the Services and process payments including validation of Your Payment Details, to
facilitate and assist marketing and advertising activities/initiatives, for undertaking auditing or data
analysis, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to the
Services. You expressly consent to the sharing of Your information with third party service providers,
including payment gateways, to process payments and manage Your payment-related information. We do not
disclose Your Personal Information to third parties for their marketing and advertising purposes without Your
explicit consent.
b) Compliance with law: We may disclose Your information including Personal Information, to the extent
necessary: (a) to comply with laws, regulatory requirements and to respond to lawful requests and legal
process or an investigation, (b) to protect Our rights and property, the users, and others, including to
enforce the Terms or to prevent any illegal or unlawful activities, and (c) in an emergency to protect Our
personal safety and assets the users, or any person. In all such events We shall in no manner be responsible
for informing You or seeking Your approval or consent. We may also share aggregated anonymized (and
de-identified) information with third parties at Our discretion.
c) Acquisition Sale or Merger: We may, in compliance with applicable laws, share all of Your Personal
Information (including SensitivePersonal Information) and other information with any other
businessentity(ies), in the event of a merger, sale, reorganisation, amalgamation, joint ventures, assignment,
restructuring of business or transfer or disposition of all or any portion of any of Us.
d) Sharing of information with third party for operation of thePlatform: In the event the license agreement
is terminated or the territory of the license is modified or limited in any manner, We may share any or all
Your Personal Information (including Sensitive Personal Information, if any) and Non-Personal Information with
the incoming licensee continuity of smooth operation of the Platform and seamless user experience.
e) Sharing of information with any member of Our Group or affiliated entities, third parties and transfer
outside India: Subject to applicable law, we may at Our sole discretion, share Personal Information(including
Sensitive Personal Information) to Our Group or affiliated entities, any third party that ensures at least the
same level of data protection as is provided by Us under the terms hereof, located in India or any other
country. By using the Platform, You accept the terms hereof and hereby consent to Us, sharing of Your Personal
Information and Sensitive Personal Information to OurGroup or affiliated entities, third parties, including in
any location outsideIndia, provided that they ensure that Your Personal Information and Sensitive Personal
Information is protected in compliance with standards that are comparable to the standards of protection
afforded to it in India.
For the purpose of this clause the term “Group” shall mean, with respect to any person, any entity that is
controlled by such person, or any entity that controls such person, or any entity that is under common control
with such person, whether directly or indirectly, including any Relative or Related Party (as such term
defined in the Companies Act, 2013 to the extent applicable) of such person, holding, subsidiary Companies,
etc.
You also specifically agree and consent to Us collecting, storing, processing, transferring, and sharing
information (including Personal Information and Sensitive Personal Information)related to You with third
parties such as with entities registered under applicable laws including payment gateways and aggregators,
solely for Us to provide Services to You including processing Your transaction requests for theServices or to
improve Your experience on the Platform.
4) Security Precautions and Measures: The Platform has reasonable security measures and safeguards in place
to protect Your privacy and Personal Information from loss, misuse, unauthorized access, disclosure,
destruction, and alteration, in compliance with applicable laws. Further, whenever You change or access Your
Account on the Platform or any information relating to it, the use of a secure server is offered. It is
further clarified that You have and so long as You access and/or use the Platform (directly or indirectly)the
obligation to ensure that You shall at all times take adequate physical, managerial, and technical safeguards,
at Your end, to preserve the integrity and security of Your data which shall include and not be limited to
Your Personal Information.
You will be responsible for maintaining the confidentiality of the Account information and are fully
responsible for all activities that occur under Your Account. You agree to (a)immediately notify Us of any
unauthorized use of Your Account information or any other breach of security, and (b) ensure that You exit
from Your Account at the end of each session. We cannot and will not be liable for any loss or damage arising
from Your failure to comply with this provision. You may be held liable for losses incurred by any of Us or
any other user of or visitor to thePlatform due to authorized or unauthorized use of Your Account as a result
of Your failure in keeping Your Account information secure and confidential.
When payment information is being transmitted on or through the Platform, it will be protected by encryption
technology. Hence, we cannot guarantee that transmissions of Your payment-related information or Personal
Information will always be secure or that unauthorized third parties will never be able to defeat the security
measures taken by Us or Our third-party service providers. We assume no liability or responsibility for
disclosure of Your information due to errors in transmission, unauthorized third-party access, or other causes
beyond Our control. You play an important role in keeping Your Personal Information secure. You shall not
share Your Personal Information or other security information for Your Account with anyone. We have undertaken
reasonable measures to protect Your rights of privacy with respect to Your usage of thePlatform and the
Services. However, We shall not be liable for any unauthorized or unlawful disclosures of Your Personal
Information made by any third parties who are not subject to Our control.
Not withstanding anything contained in this Privacy Policy or elsewhere, We shall not be held responsible
for:
a) any security breaches on third-party websites or applications or for any actions of third-parties that
receive Your PersonalInformation; or
b) any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is attributable
to a Force Majeure Event. For the purpose of this Privacy Policy, a “Force Majeure Event” shall mean any event
that is beyond Our reasonable control and shall include, acts of God, fires, explosions, wars or other
hostilities, insurrections, revolutions, strikes, labour unrest, earthquakes, floods, pandemic, epidemics or
regulatory or quarantine restrictions, unforeseeable governmental restrictions or controls or a failure by a
third party hosting provider or internet service provider or on account of any change or defect in the
software and/or hardware of Your computer system.
5) Retention of Your Personal Information: We maintain records of Your Personal Information only till such
time it is required for the Purposes, or for as long as required by applicable law. When You request us to
delete Your information, we will honour the said request, but we may retain certain information about you for
the purposes authorized under thisPrivacy Policy unless prohibited by law.
6) Links to Other Third–Party Sites and collection of information: The Platform may link You to other
third-party Platforms(“Third-Party Sites”) that may collect Your Personal Information including Your IP
address, browser specification, or operating system. We are not in any manner responsible for the security of
such information or their privacy practices or content of those Third-Party Sites. Additionally, You may also
encounter “cookies” or other similar devices on certain pages of the Third-Party Sites and it is hereby
clarified that the Platform does not control the use of cookies by these Third-Party Sites. These third-party
service providers and Third-Party Sites may have their own privacy policies governing the storage and
retention of Your information that You may be subject to. This Privacy Policy does not govern any information
provided to, stored on, or used by these third-party providers and Third-Party Sites. We recommend that when
You enter a Third-Party Site, You review the Third-Party Site’s privacy policy as it relates to safeguarding
of Your information. We may use third-party advertising companies to serve ads when You visit the Platform.
These companies may use information (not includingYour name, address, email address, or telephone number)
about Your visits to the Platform and Third-Party Sites in order to provide advertisements about goods and
services of interest to You. You agree and acknowledge that We are not liable for the information published in
search results or by any Third-Party Sites.
7) Public Posts: You may provide Your feedback, reviews, testimonials, etc. on the Platform on Your use of
the Services (“Posts”). Any content or PersonalInformation and Posts that You share or upload on the publicly
viewable portion of the Platform (on discussion boards, in messages and chat areas, etc.) will be publicly
available, and can be viewed by other users and any and all intellectual property rights in and to such Posts
shall vest with Us. Your Posts shall have to comply with the conditions relating to Posts as mentioned in the
Terms. We shall retain an unconditional right to remove and delete any Post or such part of the Post that, in
Our opinion, does not comply with the conditions in the Terms or where applicable law requires us to remove
such Post. We reserve the right to use, reproduce and share Your Posts for any purpose. If You delete Your
Posts from the Platform, copies of such Posts may remain viewable in archived pages, or such Posts may have
been copied or stored by other Users.
8) Your Consent, Rectification and Changes to Privacy Policy:
Your acknowledgement: All information disclosed by You shall be deemed to be disclosed willingly and without
any coercion. No liability pertaining to the authenticity / genuineness / misrepresentation /fraud /
negligence of the information disclosed shall lie on Us nor will We be in any way responsible to verify any
information obtained from You. Withdrawal of consent: You may choose to withdraw Your consent provided
hereunder at any point in time. You may do the same by visiting Profile -> Edit business account -> close
business account on the mobile application for business accounts.
In case You do not provide Your consent or later withdraw Your consent, We request You not to access
thePlatform, Content or use the Services. We also reserve the right to not provideYou any Services and/or
Content on the Platform and/or features of the Platform once You withdraw Your consent. In such a scenario, We
will delete Your information (personal or otherwise)or de-identify it so that it is anonymous and not
attributable to You. In the event, We retain the Personal Information post withdrawal or cancellation of Your
consent, it shall retain it only for the period permitted under applicable laws.
You should be aware that some of the Personal Information that may have been shared on third-party websites
may still continue to be available as we do not have control over these websites.Your Personal Information may
also appear in online searches. Other Personal Information that You have shared with others, or that other
users have copied, may also remain visible. You should only share Personal Information with people that You
trust because they will be able to save it or re-share it with others, including when they sync the Personal
Information to a device.Rectification of Your information: You may review, correct, update and change the
information that You have provided to Us, at any point by making changes on the mobile application Profile
->Edit profile. Should You choose to update Your Personal Information or modify it in a way that is not
verifiable by Us, or leads to such information being incorrect, We will be unable to provide You with access
to the Platform or the Services. We reserve the right to verify and authenticate Your identity and Your
Personal Information in order to ensure that We are able to offer You Services and/or make available the
Platform. We can only keep Your Personal Information up-to-date and accurate to the extent You provide us with
the necessary information. It is Your responsibility to notify Us of any changes in Your Personal Information.
Access to or correction, updating or deletion of Your Personal Information may be denied or limited by Us if
it would violate another person’s rights and/or is not otherwise permitted by applicable law.
Changes to Our Privacy Policy: We reserve the unconditional right to change, modify, add, or remove portions
of this Privacy Policy at any time, and shall provide a notice to You of such changes. Any changes or updates
will be effective immediately. You should review this Privacy Policy regularly for changes. You can determine
if changes have been made by checking the “Last Updated” legend above. Your acceptance of the amended Privacy
Policy by continuing to visit the Platform or using theServices, shall signify Your consent to such changes
and agreement to be legally bound by the same.
9) Grievance Officer:
We have appointed a grievance officer, under authorization, in accordance with the Information Technology
Act, 2000 and the rules made thereunder, for the purpose of redressing any grievances or complaints you may
have regarding the handling of Your Personal Information. You can contact the designated Grievance Officer for
the purpose of this Privacy Policy, namely, Kartik Sharma, at info@storedekho.in. For order and return related
concerns, reach out to info@storedekho.in which you can also find in the help section of StoreDekho mobile
application.
10) Questions?
11) Any order placed as Pay now and pickup in-store will be based on mutual understanding of a store and
customer to have decision on return / refund / exchange. We are not liable for that in any such transactions
and scenarios.
12) A penalty and/or store rating will be effected when a return on a store is accepted and StoreDekho has
to pay back again to customer due to any of the mentioned reason in mobile application choosen by customer.
Store
needs to be cautious while delivering or handing over the products.
Please feel free to contact at this info@storedekho.in regarding any questions on the Privacy Policy. We
will use reasonable efforts to respond promptly to requests, questions or concerns You may have regarding Our
use of Your Personal Information. Except where required by law, We cannot ensure a response to questions or
comments regarding topics unrelated to thisPrivacy Policy or the privacy practices specified herein.
Further, please note that the Platform stores Your data with the cloud platform of Amazon Web Services
provided by Amazon Web Services, Inc., which may store this data on their servers located outside of India.
Amazon Web Services has security measures in place to protect the loss, misuse and alteration of the
information, details of which are available at https://aws.amazon.com/. The privacy policy adopted by Amazon
Web Services is detailed in https://aws.amazon.com/privacy. In the event You have questions or concerns about
the security measures adopted by Amazon Web Services, You can contact their data protection / privacy team /
legal team or designated the grievance officer at these organisations, whose contact details are available in
its privacy policy, or can also write to Our Grievance Officer at the address provided above.
